Frequently Asked Questions
Do you use genuine manufacturer parts during your servicing and repairs?
Yes, we only use the correct parts from the manufacturer or distributor of the equipment.
Are there any limits to the amount of equipment that I have on the All in one box plan?
No
Does your work come with a guarantee?
Yes, the workmanship comes with a 12 month guarantee. Any part that is replaced, will have its own guarantee as set out by the manufacturer.
Do you have full insurance?
Yes, we have public liability and indemnity insurance as part of our business insurance package.
Do you have a large inventory of spares on board your vans?
Yes, we do. We try to carry all the most commonly replaced spares, although there will be some times when we simply haven’t got it on the van.
Do you cover the whole of the UK?
We cover a large part of the UK, although we currently do not cover Scotland or Ireland.
Can I add or remove pieces of equipment to the All in one box plan, once has begun?
Yes, you can easily change the level of the kit that is on the plan. We will simply adjust the payments accordingly.
Do you need to have someone stay with you whilst you are servicing equipment?
No, not unless you want to!
If you can’t fix something on the first visit, will you charge for subsequent calls?
We always try to fix machinery first time, but there may be occasions where this is not necessary. Each situation will be different, but we will always communicate with a customer, so there are no unexpected bills.